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Troubleshooting your Lysol Soap Dispenser: Red Blinking Light, No Soap, and Other Malfunctions

Updated on March 26, 2015

The Lysol No-Touch Automatic Soap Dispenser is a low-cost product designed to reduce the spread of germs in the kitchen and bathroom. However, when used regularly the soap dispenser can malfunction. If the red light won't stop blinking or the system is not dispensing soap, this article will help even the least technical reader to fix it.

Before you buy a new Lysol hand soap dispenser, see how simple it can be to fix most of the common problems affecting the device. In just a few minutes and with minimal supplies your broken Lysol or Dettol soap dispenser will be working like new.

If the information here doesn't resolve the problem with your hand soap dispenser, I’ve included information on how to contact Lysol to see about coupons for a free replacement dispenser or other products.

Red light on soap dispenser
Red light on soap dispenser

Clean the Lysol Soap Dispenser Sensor to Fix the Blinking Light

The leading cause of problems with the Lysol No-Touch Soap Dispenser is a buildup of soap on the motion sensor. When affected, the soap dispenser's red light will blink continuously and soap will not be dispensed. It is easy to fix!

If the Lysol No-Touch soap dispenser red light will not stop blinking, the soap dispenser may simply need to be cleaned. The slideshow below shows how easy it is to clean your soap dispenser. Click on the image below, use the arrow buttons to go forward or back in the slideshow, and be sure to read the text below each photo.

Click thumbnail to view full-size
First, turn the automatic soap dispenser off and use the eject button to remove the soap container. The Lysol No-Touch can be stood upside down for cleaning.Take a look at the dispenser arm. As shown here, both the soap dispenser and motion sensor components may be covered in dried soap.Use a moist cotton swab or spare toothbrush to clean any soap off of the sensor. Do not push too hard but be sure to remove all of the soap.The sensor is now clean and the Lysol No-Touch system should work properly. It is a good idea to also clean off any dried soap.Use the other end of the cotton swab, damp, to dissolve the dried hand soap. Do so gently; pushing the dried soap into the dispenser could clog it.Dry off all the dispenser arm parts with a towel. The Lysol soap dispenser is clean and ready to return to your kitchen or bathroom sink.
First, turn the automatic soap dispenser off and use the eject button to remove the soap container. The Lysol No-Touch can be stood upside down for cleaning.
First, turn the automatic soap dispenser off and use the eject button to remove the soap container. The Lysol No-Touch can be stood upside down for cleaning.
Take a look at the dispenser arm. As shown here, both the soap dispenser and motion sensor components may be covered in dried soap.
Take a look at the dispenser arm. As shown here, both the soap dispenser and motion sensor components may be covered in dried soap.
Use a moist cotton swab or spare toothbrush to clean any soap off of the sensor. Do not push too hard but be sure to remove all of the soap.
Use a moist cotton swab or spare toothbrush to clean any soap off of the sensor. Do not push too hard but be sure to remove all of the soap.
The sensor is now clean and the Lysol No-Touch system should work properly. It is a good idea to also clean off any dried soap.
The sensor is now clean and the Lysol No-Touch system should work properly. It is a good idea to also clean off any dried soap.
Use the other end of the cotton swab, damp, to dissolve the dried hand soap. Do so gently; pushing the dried soap into the dispenser could clog it.
Use the other end of the cotton swab, damp, to dissolve the dried hand soap. Do so gently; pushing the dried soap into the dispenser could clog it.
Dry off all the dispenser arm parts with a towel. The Lysol soap dispenser is clean and ready to return to your kitchen or bathroom sink.
Dry off all the dispenser arm parts with a towel. The Lysol soap dispenser is clean and ready to return to your kitchen or bathroom sink.

Simple Maintenance to Avoid the Red Blinking Light Problem

When you use the dispenser, get in the habit of holding your hands closer to the base of the dispenser, near the red part, to dispense soap. This will help avoid clogging. If you habitually use the system with your hand immediately under the dispenser arm, you are more likely to accidentally get soap on the sensor.

Proper maintenance of the Lysol No-Touch Hand Soap System should be performed at least once a month. Simply turn it off and wipe off the underside of the dispenser arm as indicated above. At this time, check the batteries if you have a battery tester, and ensure that the refill is snapped firmly in place.

Check the Batteries

If there is no red light after turning on the Lysol No-Touch, the most likely problem is dead or incorrectly-installed batteries. Check your batteries to ensure that they are the correct size, 1.5 V AA, and that the batteries are installed according to the picture below. The Dettol No-Touch Hand Wash System sold in Europe may have a different battery configuration.

If you have correctly installed fully-charged batteries, there may be some other defect. If you are handy, it is not difficult to open the dispenser to inspect the wiring. Otherwise, you should probably consider buying a new soap dispenser.

If the red light blinks occasionally but the dispenser still works, the soap dispenser may not work properly with the type of battery used. Rechargeable batteries discharge differently than alkaline batteries and can fool the dispenser's battery level sensor. When this happens, the red light will blink occasionally but the device will continue to work until the batteries are drained. The blinking is an annoyance but for most people it is worth avoiding the waste involved in using normal batteries.

Ensure that the batteries are inserted correctly. The two batteries on the front side should be negative (flat) end up, and the two in back should be positive end up.
Ensure that the batteries are inserted correctly. The two batteries on the front side should be negative (flat) end up, and the two in back should be positive end up.
The device is not designed for rechargeable batteries. While they will work, you may notice the low battery light blinking even when the batteries still have a lot of charge.
The device is not designed for rechargeable batteries. While they will work, you may notice the low battery light blinking even when the batteries still have a lot of charge.

Identify Mechanical Failures

If the red light remains on until the Lysol soap dispenser is turned off, the motor is over-working itself. In this condition, the Lysol No-Touch may dispense either more or less soap than normal, and may dispense several times before locking up. The most likely cause of the problem (assuming you have always used genuine Lysol Healthy Touch refills) is failure of the motor or the delicate plastic gears.

If you are using your own soap and experience this issue, choose a less concentrated soap or add water until the motor no longer seizes. Otherwise, if you have only used genuine Lysol Healthy Touch Soap and still experience this issue, you can probably get a replacement dispenser or coupons toward one.

Be sure to try the advice in this article before calling for warranty service. You'll save time, and the solution may be as simple as some quick clean-up.

Warranty and Support

Reckitt Benckiser, makers of the Lysol No-Touch Automatic Soap Dispenser, offer excellent warranty support for the device. The warranty will not cover any damage due to refilling the dispenser with your own soap.

Owners of Lysol No-Touch Systems that malfunctioned due to bad wiring or other unresolvable defects have received coupons for a free Lysol No-Touch soap dispenser. The friendly support representatives will walk you through some quick troubleshooting to try to resolve the issue and make sure that it is indeed a manufacturer defect.

If you have any problems that are not covered here, please address your concerns to Lysol so that they can improve the product and troubleshoot or replace your soap dispenser. Customers in Europe can click here to get support from Dettol.

Were you able to fix your Lysol automatic soap dispenser?

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Lysol No-Touch Free Replacement Coupon Details

Thanks to a report from a reader whose soap dispenser had a mechanical defect, we now have some insight into warranty fulfillment for the Lysol No-Touch. She received five coupons for $3 off any Reckitt Benckiser products. Unlike traditional coupons, these clearly state:

$3.00 Coupon on any Reckitt Benckiser product

Multiple coupons may be credited toward the purchase price of one or more Reckitt Benckiser Products.

Even if you do not want to replace your broken Lysol No-Touch soap dispenser, you can use the $3.00-off refund coupons on any combination of RB products, which include the following leading brands: Air Wick, Clearasil, Finish, Lysol, Resolve, Veet, and Woolite, among others.

Your Experiences With the No-Touch and Lysol Customer Service

Please post a comment to let us know if these tips fixed the problem with your Lysol or Dettol No-Touch soap dispenser. If not, please describe the issue and any pertinent information so that the author or fellow readers may be able to help. Also feel free to post a comment here regarding your experiences with Lysol Customer Service.

Lysol® and Dettol® are registered trademarks of Reckitt Benckiser Group. The author is not affiliated with, sponsored by, or otherwise associated with the manufacturer of this product. The machine pictured above was purchased from Rite Aid pharmacy.

Reader Comments

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    • profile image

      NaTasha 4 weeks ago

      My dispenser realeases too much soap. After I get soap and begun to was my hand another pump of soap is dispensed. I have two dispensers and have used both of them in the same spot and only one does this.

    • profile image

      Miriam sikes 6 weeks ago

      I have Lysol dispenser soap for the Kitchen dispenser. Where can I find one. I love these dispensers. Used they first came out.

    • profile image

      Dextor 4 months ago

      Great article! Very helpful. I opened up my dispenser & found that one leg of the sensor (on the top, near the hole where soap is dispensed) is broken due to rust. Do you know what type of sensor it is? By what name or model number should I search on internet to find it & order it online. I want to buy & fix it. Please respond to acclerate@gmail.com also.

      Thank you

    • profile image

      Diane 5 months ago

      Awesome!! Thank you so much for this! You saved me from buying multiple dispensers!! Just needed a quick cleaning!! Go figure right

    • profile image

      lynnmarie 7 months ago

      Mine won't release soap and the next day there may be a puddle of soap on the counter.......SMH.

    • profile image

      Lisa Malorzo 8 months ago

      I've tried all these actions and it still does not work. I think my product if defective, how do I go about getting a replacement unit?

    • profile image

      Canuck 11 months ago

      PROBLEM: My dispenser powered up OK, but after triggering it by hand, it would pump out soap four times and then the light would continuously flash.

      CAUSE: I disassembled it and found the microswitch that is paired with the cam was broken: The bifurcated end of the metal strip that should have been anchored to the switch's body and broken away from the switch.

      SOLUTION: Placed the bifurcated end back in the switch's slot and delicately melted the two sides of the switch's plastic body next to the metal strip using a soldering iron, thus anchoring the strip again.

    • profile image

      Kenna 14 months ago

      Now on my second Lysol No-Touch soap dispenser. Followed all instructions to repair them but no luck. Checked and ensured no blockage. New batteries each time. No success, not amused. Any other suggestions?

    • profile image

      Karen 20 months ago

      I went through one dispenser no problem then I bought a, refill now it won't work..put in new batteries and the light won't come on and it won't dispense..ready to trash it..any suggestions before I do?

    • Linda Robinson60 profile image

      Linda Robinson 2 years ago from Cicero, New York

      Good Morning fritteritter what a very interesting brilliant hub. I really enjoyed it and very ingenious to come up with such a helpful money saving idea. It is so nice meeting you, I look forward to reading more of your hubs. Enjoy your day. Linda

    • profile image

      C.Fazio 2 years ago

      My dispenser work fine up until a few days ago. Now it works on and off which is proving frustration. Is there anywhere I can send it for an overhaul?

      Charles Fazio 727-593-8322 Chz908@aol.com

    • profile image

      Alexx Austin 2 years ago

      I love my dispenser when I purchased it. In fact, I purchased two more after several months without problems. Then suddenly, the dispenser started pumping three to four portions of soap instead of just dispensing one. I cannot figure out why it is doing this or how to remedy the issue. Essentially, this means we are burning through soap 3-4 times faster without using it any more than what we did when we first purchased each of them. All three of them are doing it now and it is infuriating! I have NEVER used modified soap in them and I have NEVER used any other soap other than the actual refill tubs, so I know it is not in my error. Please assist! Thank you!

    • profile image

      sivakumar.p 2 years ago

      hi i have some problem my dispenser is not working the problem is motor working but i think the pcb board is not working how to find out problem nad trobleshoot,,,,,. plz give some idea

    • profile image

      Tim 2 years ago

      my issue is that the dispenser dispenses envy time the light is turned off. Is there a setting to adjust

    • profile image

      Kathy 2 years ago

      I purchased this dispenser one week ago it quit working I have changed batteries and changed soap and still does not work!!!!!!!!

    • profile image

      Harriet 2 years ago

      I have had four of these soap dispensers for some time and have always loved them. All of a sudden, two of them don't work. The problem is not that the red light is on too much, it's not on at all. I've tried the trouble-shooting methods: changed batteries, cleaned sensors, cleaned soap dispensing tubes, took out and repositioned soap bottles, pushed buttons, etc. Nothing works. I tried e-mailing Lysol and the only reply I received was a "Welcome to the Lysol Family" and no response to my questions.

    • profile image

      the cleaner 3 years ago

      There are 2 sensors in this unit.

      With a beam between both.

      1 sensor is under the head, the other is just below the red light.

      If either of these get moisture or soap on them, the red light will flash and dispenser will not work.

    • profile image

      Tom 3 years ago

      The dispenser is pumping way to much soap every time I use it. It did not do that originally but it started doing it after a few months of use. Any ideas how to fix this problem.

    • profile image

      Joan B. 3 years ago

      I have done what was said to do, changed batteries, cleaned the dispenser and it still keeps dispensing continuously. I am very disappointed in the product.

    • profile image

      Dave 3 years ago

      My soap dispenser has worked perfectly for 4-5 years and now it has decided to dispense 3 times when activated. Any tips to fix this?

    • profile image

      JULIE 3 years ago

      My no touch Dettol soap dispenser dispenser's three lots of soap at a time this is the third one I have bought I just kept throwing them away and buying a new one it's ok to start with then after a while it goes wrong I thought it was the batteries so I changed them I have tried using your tips on line but they don't work,It still works but user's three times as much soap as it needs too.

    • profile image

      Don 3 years ago

      Have two units and one recently started to dispense soap by itself. Red light blinking and unit randomely begins operqtion. How can we stop this???

    • profile image

      Dorothy Smith 3 years ago

      t he refill dispenser is too small for the dispenser??

    • profile image

      Pete 3 years ago

      Thanks for the help! Soap was on the sensor. Used q-tip and works fine now. Cool!

    • profile image

      Dan Shelley 3 years ago

      This product eats batteries and does not work cleaned sensor did not help

    • profile image

      Eileen thomas 3 years ago

      I bought two dispensers, this is the fourth time I have replaced them. I have to say they are working longer then the others I bought. One of them is not working I did everything the above said. I can't find a replacement in publix or walmart mgrs say they don't know when they will be in. I know have 5 full bottles of soap and nothing to put them in.

    • toptenhome profile image

      Brandon Hart 3 years ago from Atlanta, Georgia, USA

      Thanks for the help. I have been having the same problem.

    • profile image

      Karla Long 3 years ago

      Not knowing there were two different kind of Lysol soap refills....I purchased a two pack only to discover they did not fit my dispenser. The neck just above the plastic lid bulges slightly and won't set in. I've tried to find the dispenser it fits but to no avail. I have two good bottles of soap but can't use them unless I want to cut the top off and pour into a hand pump. Very aggravating

    • profile image

      Karla Long 3 years ago

      I've replaced the batteries, only use Lysol soap, cleaned the sensor area. Red light keeps blinking, doesn't dispense each time. Will randomly dispense even when no one is in the kitchen. One night upon turning out kitchen lights it dispensed until soap unit was empty. WHAT? Can't keep buying batteries or soap but LOVE the idea of hands free dispenser. HELP!

    • fritteritter profile image
      Author

      fritteritter 3 years ago from Ohio, USA

      mandm13, sorry but this article is not written by or affiliated with Lysol, please forward your complaint to them.

    • profile image

      mandm13 3 years ago

      I tried troubleshooting. I changed my batteries. And you suggest "time to buy a new one". I'll never buy a Lysol product (including all cleaning products, etc.) again, unless this problem is resolved by your company.

    • profile image

      Kellie 3 years ago

      Help. My dispenser keep dispensing soap at random times even when no one is around !!

    • profile image

      Jt 4 years ago

      I was awoken in the night by a clicking sound coming from the bathroom. The soap dispenser was dispensing soap continuously by itself. Very spooky.

    • fritteritter profile image
      Author

      fritteritter 4 years ago from Ohio, USA

      Thank you =)

    • profile image

      Ann 4 years ago

      I have used these since August ya their nice but doesn't last long. have quit working few times, now blinking, & has wasted 3 full refills which AREN'T cheap ! then can't find scent's i like all the time :(

    • profile image

      Arlene Taylor 4 years ago

      I purchased two Lysol no hand soap dispensers and 2 three packs of liquid soap 4 months ago. I clean the dispenser outlet and the sensor once a week and change batteries once a month with alkaline AA. However, both soap dispensers began to act erratically and now neither will work. I really like the product but the longevity is a major issue. Have there been any manufacturing improvements? I am stuck with several useless bottles of Lysol liquid soap.

    • fritteritter profile image
      Author

      fritteritter 4 years ago from Ohio, USA

      jerico, thank you for the insight, I hope that comment is helpful to those who are experiencing an issue with excess pumps.

    • profile image

      jerico 4 years ago

      The dispenser pumps 3 to four times when water/liquid gets through the window(at the front just above the blinking red light) and wets the circuit board. To fix it isn't too hard but it takes some care. First the four screws in the battery compartment has to be taken out (2 in each compartment) and the eject button pressed while pulling the grey inside compartment out. Next the sensor is taken out and the three screws at the bottom removed. Clear the wires from any hooks at the side of the plastic housing that may be holding them.

      The circuit board has to be slid out from the track that is holding it. Inspect it ,dry it if need be.More likely the board will need cleaning (corrosion on the tracks of copper). The wires that tells the circuit that the pump has run are the green ones.(second and fourth from the end.)You can trace these and make sure the circuit print are clean.On re-assembling I placed a strip of flashband(roof sealant) across the inside of the unit over the circuit board to prevent re-occurrence of the problem. Sorry for being so lengthy but it should be able to help if you feel like experimenting.

    • fritteritter profile image
      Author

      fritteritter 4 years ago from Ohio, USA

      ChickadeeNC, you can call Lysol at 1-800-228-4722 to see whether they still have any sort of warranty or refund program. Thanks for sharing the advice for removing the bottle!

    • profile image

      ChickadeeNC 4 years ago

      Jhayne, just pull it out...straight up.

      My unit is about 2 months old. I just changed the soap container and now it won't work at all. I changed the batteries to fresh ones. I turned it off then left it off for a few seconds then turned it back on. I cleaned like I was supposed too and it's still just plain old dead. I just loved my Lysol soap despenser and so did my husband. What do I do to get the replacement coupons? I really hate going back to the usual pump soap dispenser.

    • profile image

      Jhayne 4 years ago

      One of my two units has no eject button. I am baffled. How do I get the empty bottle out???

    • profile image

      Tony Dymoke-Bradshaw 4 years ago

      My dispenser delivers three lots of soap each time I put my hands under it.

      It's happened before and it cured itself but not this time (yet).

      I've tried cleaning the unit and replacing the batteries but to no avail.

    • fritteritter profile image
      Author

      fritteritter 4 years ago from Ohio, USA

      Danny, the next article in the series discusses that https://hubpages.com/living/Lysol-No-Touch-Less-Ha...

    • profile image

      Denny 4 years ago

      did you guys founf that this device is dispensing alot of soap?? any method to make the device dispense less soap?? thanks

    • profile image

      Anna 4 years ago

      Hi. My red light is blinking continuously and I have cleaned the sensor. I have replaced the batteries brand new Duracell. Light still flashing any clues how to fix this. Thanks Anna.

    • profile image

      DoubleG 4 years ago

      I loved my Lysol soap dispenser until it started dispensing three times for every one time I put my hand by it to actify the motion detector! What a waste of soap. My daughter says her's dispensing without any motion dectected! Great concept but needs additional work!

    • profile image

      Peggy 4 years ago

      Have had my soap dispenser for over a year now. A couple of months ago the red light started flashing. I'd just put new batteries in, however, checked them and it continued to flash. Went onto website and cleaned the sensor as suggested and the flashing stopped. I'd not had any trouble with the soap dispensing at any time; just the red light flashing. Love it!

    • fritteritter profile image
      Author

      fritteritter 4 years ago from Ohio, USA

      The new models are constructed differently. Haven't gotten my hands on one to see how to disassemble it. If you figure it out, please feel free to post a how-to.

      In the original model, the eject button had to be pushed in because it was attached to the gray part and therefore held it in place. I am not sure if they added additional catches inside to prevent the insert from being removed in the new design, but if not you should still be able to pop it out.

    • profile image

      yoeris 4 years ago

      I've bought a 2nd (grey) unit. The first (white) still works great. But the 2nd has no eject button: was there some kind of manufacturing fault?

    • fritteritter profile image
      Author

      fritteritter 4 years ago from Ohio, USA

      It sounds like the tubing may be clogged. Some commenters have shared suggestions for cleaning the tubing out by running water and/or vinegar through the pump, but that requires an empty refill canister. The tubing can also be cleaned by disassembling the dispenser.

    • profile image

      Alaa. Abbas 4 years ago

      My red light just keep flushing.?i clean the sensor and the whole device ,also I opened the screws to check the battery conection also it's good ,also i check batteries and it'sgood, Ido'nt know what's the problem please help me author!

    • profile image

      Kirstie 4 years ago

      I tried your cleaning technique an mine still isn't working. I'll go to use it as in put my hand under dispenser and it should make that noise for sucking some soap up to dispense but it won't... My light it flash when my hand is under a few times then stop. ... ??

    • profile image

      demien_PL 4 years ago

      Triple dose of soap. (Or more)

      Quickly explain how I fixed my problem.

      We get inside as in the description:

      -------------------------

      fritteritter 6 months ago from Ohio, USA Hub Author

      Thanks Richard, that is a solid fix for a solid cause to some of the problems that many have complained about. For anyone interested in that approach, you would need to do the following:

      1. Remove the batteries and soap refill.

      2. Remove the screw from each of the 4 battery slots.

      3. Pop out the refill liner while pushing the Eject button

      4. Pull the two wires attached to the sensor on the arm; the plastic sensor will swivel out of the sensor cover

      5. Detach the base from the body, the tubing will disconnect

      6. Remove the remaining 3 screws from the bottom of the device

      7. Tilt the gearbox out to expose the bottom

      8. Remove 3 screws from the gearbox cover

      The miniature microswitch is now accessible. It has 2 wires attached to it and it should be positioned flush against the oval-shaped cam. If any of those pieces are broken or misaligned, the device may dispense improperly as Richard noted.

      This is a delicate procedure, do not attempt unless you know what you're doing and can get it all put back together. Beware of creating tension in the wiring unless you have a soldering gun to fix broken connections.

      ------------------------

      My microswitch was wet inside so I wiped and cleaned with alcohol.

      You can open it with a safety pin, however, you need to be careful.

      After cleaning and after assembling everything works as it should.

      GOOD LUCK

    • profile image

      Sailorman 4 years ago

      My dispenser dispensies when I turn off my bathroom light.

    • profile image

      Laine Lawson 5 years ago

      I have been using the dispenser since they came out and refill the original bottle, sometimes the red light flashes continuously, so I first check the batteries, if they are good re-insert them. Then I got an old toothbrush and brushed the dispenser where the soap comes out, sometimes a build up of soap banks up. Brush and wipe dry with tissue, reassemble unit - everything works as normal.

    • fritteritter profile image
      Author

      fritteritter 5 years ago from Ohio, USA

      Great suggestion ted, thanks for sharing!

    • profile image

      ted 5 years ago

      I used a syringe 5 Mil size( the type you would use to give a child medicine) and used hot water and squeezed it into the hole where the soap goes in from the bottle. Don't squeeze until you activate the sensor with your other hand. Hot water goes in and after a couple of (4-5) shots all the gunk and sludge comes out....Do this till nothing but hot water comes out clear. Did all the cleaning tips as suggested and everything works fine....This might be a good idea to do this about once a month!

    • fritteritter profile image
      Author

      fritteritter 5 years ago from Ohio, USA

      There is a lot of helpful advice in the comments above. In order to make that advice more accessible I have removed over 50 comments that explained problems addressed in other comments, demanded a refund, or were otherwise not helpful to people searching for an answer to their specific problem. Thank you all for reporting the issues and suggesting your own solutions!

    • profile image

      Janet 5 years ago

      My Lysol No Touch stopped working after a month. I have no receipt at this point. I replaced batteries because light does not come on. Nothing has worked. Frustrating!

    • profile image

      renia williams 5 years ago

      How should I go about fixing the kitchen dispencer. It wass working and just stoped all of a sudden. I do use my own soap

    • profile image

      BW 5 years ago

      This is just ONE site, and you see how many folks are having issues. We've had these for a couple of months, only used the Lysol soap, and have had two failures. Latest gives 6 blinking LED flashes over and over, no motor action - nothing. Multiple sets of batteries tried; same behavior.

      Their quality control is clearly poor on these, or it's a poor design - take your pick - but a waste of money in either case.

      We're dumping these and the overpriced refills, and going back to a standard hand-pump - cheaper, WAY more reliable, and less mess and waste.

    • profile image

      Craig A 5 years ago

      when sitting idle and switched on. A constant ticking, the unit works fine, it's just annoying.

    • fritteritter profile image
      Author

      fritteritter 5 years ago from Ohio, USA

      Craig, I haven't heard of anything like that, strange... only while it is dispensing or even when idle?

    • profile image

      Craig A 5 years ago

      I just bought my 2nd unit. The first works great. This 2nd one works fine but it has a constant ticking sound . Any ideas what is causing this?

    • fritteritter profile image
      Author

      fritteritter 5 years ago from Ohio, USA

      Very interesting, I wonder if the problems that others have experienced are related to having moisture inside the enclosure, that is not something I had considered. Does anyone else with a malfunctioning dispenser not resolved by other methods care to try carefully drying out the insides?

      My apologies for the inaccurate instructions, it seems that the product configuration has been updated in the newer models. The old machines had a large eject button in the back which was the primary sticking point when opening the enclosure.

    • profile image

      BigLouie15 5 years ago

      I accidentally knocked my stainless steel colored Lysol dispenser into the sink where there was a little water. Upon drying it off, the red light was blinking. I came to this website and saw the postings and read the one about taking the 4 screws out of the base where the batteries are placed. I did this and in addition, I took out the 3 screws on the base. Be careful that these 3 are shorter than the 4 in the battery compartment. I was not able to go up to the top and disconnect the dispenser tube as when I tried to pull the unit apart, there it hung up. In addition, pushing in the 2 projections that hold the soap was not a good idea.

      Upon trying to pull out the internals, I found that the plastic On/Off slide had moved out of its slot. So I immediately ceased any removal attempt. I blew into the unit but a hair dryer would have been better to dry out any water in the internals.

      I reassembled the unit and put the batteries back. I slid the switch to On and the light blinked. I did this a few times and the motor activated so I knew I hadn't blown anything. In fact on once occasion, the motor came on and did not stop pumping, so I slid it to Off.

      Having read a comment about leaving it alone, I left it over night. In the morning I slid it On and Off a couple of times and sure enough, the light went off and it dispensed 1 glob of soap. So evidently, the water that was causing the problem had evaporated and the problem was corrected. It is now working properly.

    • profile image

      Louis 5 years ago

      By way of update, the customer service at Reckitt Benkiser has been good. They have sent me 4x £3 (£12)coupons for use on their products by way of refund. Trouble is I'm left with a rather expensive refill, which I'll have to break open to use as I don't fancy buying another one.

    • fritteritter profile image
      Author

      fritteritter 5 years ago from Ohio, USA

      Thanks Louis, that sounds terrible! Please update if you get a response back from the manufacturer, would love to hear what they suggest.

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      Louis 5 years ago

      I had the same problem as a few others. I changed a (rather expensive) brand new refill and it discharged the whole lot overnight onto the toilet sideboard and carpet. Took ages to get the bubbles out of the carpet. Was very annoyed and left it for a while, decided to give it another go today and it is completely dead. New batteries, but no lights or noise or anything. I have written to manufacturer and am awaiting a response.

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      fritteritter 5 years ago from Ohio, USA

      Thanks Richard, that is a solid fix for a solid cause to some of the problems that many have complained about. For anyone interested in that approach, you would need to do the following:

      1. Remove the batteries and soap refill.

      2. Remove the screw from each of the 4 battery slots.

      3. Pop out the refill liner while pushing the Eject button

      4. Pull the two wires attached to the sensor on the arm; the plastic sensor will swivel out of the sensor cover

      5. Detach the base from the body, the tubing will disconnect

      6. Remove the remaining 3 screws from the bottom of the device

      7. Tilt the gearbox out to expose the bottom

      8. Remove 3 screws from the gearbox cover

      The miniature microswitch is now accessible. It has 2 wires attached to it and it should be positioned flush against the oval-shaped cam. If any of those pieces are broken or misaligned, the device may dispense improperly as Richard noted.

      This is a delicate procedure, do not attempt unless you know what you're doing and can get it all put back together. Beware of creating tension in the wiring unless you have a soldering gun to fix broken connections.

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      Richard Phillips 5 years ago

      My Dispenser was starting right from turning it on. And the red Light was flashing for 5 times and stopped. And also kept running on.I took the unit to bits and found that the Miniature Microswitch had come apart. The one that swithches with the Cam. I glued it back together with Epoxy Resin Glue. Works a treat, I think the part looks cheap and nasty.

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      fritteritter 5 years ago from Ohio, USA

      Morgan, thank you for sharing! I hope that your advice will help others as well.

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      Morgan 5 years ago

      My dispenser was putting out twice as much hand soap and then the light would start flashing.So I put hot water and vinegar in an empty refill dispenser container and just kept using the dispenser to clear out any clogs or obstructions.It now seems to work fine again.

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      Steve B. 5 years ago

      I forgot to mention (for those people who have the unit dispensing soap when the lights are turned off), that the reason may be that the IR emitter is dirty or obstructed, but ANOTHER source of IR light is being detected by the unit (Perhaps coming from the bathroom light itself). When the light is turned off, the unit is sensing a loss of the IR beam, just like it would if the built in IR beam was interrupted by ones hands under the sensor/spout.

      It would be interesting to see if those of you with this problem took the unit to another room with different lights and tried the same thing without the problem repeating itself. Either way, cleaning the IR emitter area should also resolve this problem (If the IR emitter IS still working).

      Regards,

      Steve

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      Steve B. 5 years ago

      Hi, Folks!

      I have a possible explanation (and solution) for those of you who are experience erratic dispensing and have tried cleaning the sensor with no improvement, or have the units dispensing when you turn off the bathroom lights.

      First an explanation of exactly what's happening when the unit works correctly. The sensor is an IR (infrared) light sensor, and it is constantly monitoring a beam of invisible (to the human eye) infrared light. When that beam of light is broken or interrupted, the electronic circuit assumes that there's a hand under the unit and it dispenses soap.

      The problem is that Lysol left out an important detail in the cleaning procedure. Not only does the sensor need to be clean (so it can detect the IR beam) but the source of that beam ALSO needs to be clean. So I imagine most of you are wondering, "Where is this invisible beam coming from?" The answer is, it's coming from that red circular area just below the red flashing LED. Behind that red lens is another LED that normally emits (like a flashlight) a constant beam of IR light. If you have a working unit on hand you can "prove" this to yourself by taking a business card or some other thin solid object and sliding it over the red piece, being careful, of course, to keep your hands away from the sensor/spout. The unit will dispense soap as if your hand was under the sensor, because you've interrupted the IR beam.

      I suspect that one of a few things has happened to the "broken" units. Either the red "window" has become dirty itself (or worse, scratched/damaged) obstructing or redirecting the beam away from the sensor, or the IR emitter has actually stopped working. One other possibility is that soap has gotten into the black tube that houses the IR emitter and obstructed the beam from the inside.

      Either way (assuming the IR emitter IS still working), your next step will be to make sure that area of the unit is also clean and unobstructed.

      Good Luck! ;-)

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      Glen Glenn 5 years ago

      You are the man!!! I have 8 of these dispensers and each had the problem of continuous dispensing. The only difference was I used a soft toothbrush to clean the sensor and nozzle and than ran warm water over it....perfect working order now.

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      fritteritter 5 years ago from Ohio, USA

      Joan, some batteries like "Duracell Ultra" or rechargeable NiMH have been known to cause problems, but standard alkaline batteries should be fine. Blinking in the OFF position sounds like the switch is broken.

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      Joan 5 years ago

      My light keeps blinking too, even though I have brand new batteries, it blinks all the time, even when it's in the OFF position. Is there a special type of batteries that it takes? I have Duracell.

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      Stacey 5 years ago

      My soap dispenser will dispense soap after my hand has moved away from it. The light will blink 4 times and it will dispense soap 4 times. We have cleaned the sensor, changed the batteries and it still keeps going off on its own. What can I do to fix it and not buy a new one?

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      Guest 5 years ago

      After 2 months, mine started dispensing soap 3 three times in a row. Sometimes it would dispense on its own. Possibly the lighting conditions may be tripping the sensor as well. Once it dispenses (pumps three times), red light blinks 6 times afterward. Tried different concentrations of soap, cleaned the external sensor, and replaced the batteries (even though the originals were still good. Problem resides. Not a fan. Will revert back to a manual pump and refill with 75% cheaper soap refills.

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      Sylvia 6 years ago

      Did everything the internet said to try to get my dispenser to NOT dispense soap when the bathroom light is turned on or off. Had a terrible experience with the customer service person that I was instructed to call. Lysols CS rep was just reading a script. He was useless. I told him I had done all the things suggested and that I wanted my defective dispenser replaced. He told me NO !

      Let me suggest to everyone who reads this: DO NOT BUY THIS PRODUCT. It is like throwing money down the drain as they will not replace a defective unit. I guess they like the dispenser to randomly dispense soap.... that way I have to buy more soap. This is CRAP and the service is worse. Don't put yourself through the hassle because there is no loyalty to the customer from Lysol.

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      fritteritter 6 years ago from Ohio, USA

      That is strange, unless the consistency of the soap is very different it should dispense the same amount since the amount dispensed is a built-in mechanical feature. Can you hear the gears turning? With my soap dispenser each push of the plunger (which should happen once per dispensing) is easy to hear. Does it sound like it is pumping more than once?

      There is some advice here for opening up the refill canister, you may at least be able to water down the soap a little so that it is not wasted. I found that replacing about 1/4 of the soap with water (of course saving the soap in another container for later) made a suitable mixture, but you may want to start with less water. https://hubpages.com/living/DIY-Soap-Refill-Lysol-...

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      Craig 6 years ago

      I just bought a no touch dispenser used up the first bottle of soap, bought a lysol refill bottle and not it dispenses way too much soap. I tried cleaning the senser with a Qtip but nothing has changed. Any ideas as to what the problem is?

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      bassomatic 6 years ago

      I am having a similar problem to Soigne. Mine is dispensing excessive amounts of soap, but hasn't stopped working. After the multiple squirts come out, then the red light flashes three times. It does this with every activation of the sensor. I have checked the sensor and it is spotless. I replaced the batteries, no change. Replaced the soap, no change. I tried to follow instructions given earlier in these comments to dissamble it and check inside, but it seems that the design must have been changed because there is no way to get the gray insert out. Both myself and my husband have worked on it, first by hand and then with a small screwdriver to try to pry it out. It doesn't seem to be designed in such a way that it's removable anymore. So basically the only option now is to just buy a new one?? I'm not sure I want one if it's going to malfunction and need replacing every couple of months.

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      fritteritter 6 years ago from Ohio, USA

      Soigne, my recommendation is to call Lysol at 1-800-228-4722 (USA) and explain the behavior of the soap dispenser to them. Since you clearly have a comprehensive understanding of the circumstances under which it does not work you should be able to explain the issue to them and ask for further advice or a replacement product. I believe that if they decide to replace the soap dispenser you will receive a set of coupons that can be used in any store to purchase a new Lysol soap dispenser.

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      Soigne 6 years ago

      I am experiencing similar problems as Barry. First my soap dispensers started dispensing an excessive amount of soap then it just totally stopped working. I installed new batteries and the unit still did not work. The red light flashed a couple of times, but the unit still did not work. I cleaned the dispenser hole and the sensor and the unit still do not work. I bought new soap and the unit still did not work. I am unable to take the unit apart because I only have one hand. What do you suggest?

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      fritteritter 6 years ago from Ohio, USA

      guest, besides cleaning the IR receiver and reflector, I'm not sure what else to try. When you first turn it on, it verifies that the beam is unbroken (otherwise if the beam is blocked the device will keep blinking). After that, if it dispenses for no apparent reason it could be due to oversensitivity of that sensor. If cleaning doesn't help I would recommend calling Lysol to see if they will replace it.

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      guest 6 years ago

      My soap dispenser keeps on dispensing when i turn it on. Any suggestions for what i can do to fix it?

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      fritteritter 6 years ago from Ohio, USA

      Mark, was your soap dispenser working properly before it started malfunctioning, or was it in that condition when you bought it?

      It could be an electrical problem, such as a broken connection on the sensor wires. If you want to check the wiring you can remove the refill, unscrew the screws in the bottom of the battery compartment, and then pop out the dark gray plastic lining.

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      Mark 6 years ago

      Hi the only way I can get the light too blink is to pull the battery cover off then put it back on then it blinks six times but nothing happens after that cleaned sensor and changed batterys. But that did not help can you help thanks mark

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      fritteritter 6 years ago from Ohio, USA

      Cynthia, either the device is broken (in which case you can likely return it to the store), or the soap refill needs some adjustment. Check to ensure that the sticker on the soap refill was removed and that the refill container is fully inserted into the dispenser until it clicks.

      You may also try turning the refill canister upside down (so that the lid is facing up) and inserting a pen into the hole on the refill canister. There is a rubber stopper in there that you should be able to push down just a little bit. This stopper could possibly be stuck or there could be a pressure vacuum in the canister, preventing it from dispensing.

      Let us know if anything works :)

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      ms cynthia 6 years ago

      i just brought this product and when i turn it on no soap will come out but the red light will blink but no soap will come out what can i do to fix this problem i just brought it can you please tell me what can i do thank you.

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      fritteritter 6 years ago from Ohio, USA

      Mary, can you hear the sound the dispenser makes while dispensing soap? It sounds like the plunger is getting jammed, that light trips when the tiny motor inside the soap dispenser can't complete a full revolution. I noticed the same thing when I refilled it with soap that was too thick, it would dispense two or three times (audibly working harder each time), then finally it would stop and the light would come on.

      I think that the only way to diagnose the problem is to take the dispenser apart and see if there are any obvious problems, like the gasket around the plunger coming off or soap buildup in the reservoir or tubing.

      Certainly that may not be worth the effort, so the best course of action might be to call Lysol. Please let us know here if they can determine the problem or end up giving you a refund. They have very good customer support, you can reach them at 1-800-228-4722.

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      mary 6 years ago

      Mine does the exact same thing as the person above described, worked for the first few weeks, then the red light would come on and not dispense anything, changed the batteries, cleaned the sensor etc. as you described and it continues to malfunction. Turn off and then on and it works once, dispenses twice, and then doesn't work any more and the red light comes back on. Frustrating !

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      Barry 6 years ago

      FINAL UPDATE(?)

      Okay, both units appear to be working fine again since sealing up all holes in the soap cartridge sleeve and using extra 'O' rings as previously mentioned.

      And for those wondering what's the deal with the 'extra watery soap mix', I like to use Dr Bronner's liquid castile soap, but it's highly concentrated so you only need a very small amount of Dr Bronners (maybe 5 or 10 percent) mixed in the cartridge filled with water, hence the 'extra watery mix', and likely why it was leaking into the works below with the dispenser being designed to use much thicker soap. (Assuming of course this 'mix' is what was indeed causing my problems to begin with!)

      Thanks again fritteritter for the great site and your kind assistance walking me through my initial repairs.

      Keep up the great work!

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      fritteritter 6 years ago from Ohio, USA

      Dawn, that sounds like a mechanical defect. When the red light remains on, it means that the motor was either working too hard or had some other problem pumping the soap. It will remain "tripped" like that until you turn it off (must remain off for a few seconds), then turn it back on. Sometimes this "just happens" and sometimes it is a chronic problem where every time the dispenser locks up.

      If you can't return it to Walmart as defective, Lysol will almost certainly send you coupons to cover the cost of a replacement, they are not too hard to reach on the phone.

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      Dawn 6 years ago

      I just bought this at Walmart over the weekend for 6.00 and it dispensed soap "1" time then the red light came on and won't go off and it won't dispense soap. I tried to email Lysol but when I hit submit it won't go through. I am going to try to call them. Anybody have any other ideas for the red light problem.

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      Barry 6 years ago

      UPDATE #2-b

      Oops!, spoke a day too soon.

      Disp#2 now acting up w/watery mix (very similar but not precisely same as Disp#1 issues, this time cycle runs even longer than Disp#1 did, but light doesn't stick on and need to be reset at the end).

      Plan bit more experimenting. Have completely sealed all holes in grey soap sleeve and added extra 'O' rings under soap 'nipple' to attempt to ensure no leakage into 'the works' below.

      Will likely have to wait few days for Disp#2 to 'reset' itself for proper functioning like Disp#1 did before attempt this new experiment.

      Will update results when have some!

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      fritteritter 6 years ago from Ohio, USA

      Fascinating, thanks for the updates on your experiments Barry!

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      Barry 6 years ago

      UPDATE #2:

      Dispenser #1 the one I dismantled which was first acting up using my 'extra watery soap mix', after left sitting for a few days turned off (with a brand new 'official' Lysol soap cartridge in it) is now performing properly.

      Turned it on after those few days turned off, triggered it to dispense couple or three times and it's now working properly (actually seems like it's working even better than first out of the box, and putting out a bit smaller and more suitable portion of soap).

      The unit kinda sounded funny for those first couple cycles, like it was still running too long a cycle maybe or 'resetting' itself, but it now dispenses properly just like new (or better than?).

      Unit now performs a regular dispense cycle, no extra long cycle, or light staying on issues. Working perfect.

      = = =

      Dispenser #2, the 'brand new' unit which I also put my 'extra watery mix' into to experiment to see if the watery mix would cause similar issues in Disp #2, is to date working fine with the watery mix with no apparent issues. (So maybe the watery mix wasn't the problem?)

      Plan to try the watery mix back in Disp #1 and see if the original cycle problem returns, tho likely won't try it til present cartridge of Lysol soap runs out.

      Pretty amazing little pieces of technology when you think of it, espec for a mere $10 (batteries included!).