My Automatic Soap Dispenser Isn't Working!
The Lysol No-Touch Automatic Soap Dispenser is a low-cost product designed to reduce the spread of germs in the kitchen and bathroom. However, when used regularly, the soap dispenser can malfunction. If the red light won't stop blinking or the system is not dispensing soap, this article will help even the least technical reader to fix it.
Before you buy a new Lysol hand soap dispenser, see how simple it can be to fix most of the common problems affecting the device. In just a few minutes, and with minimal supplies, your broken Lysol or Dettol soap dispenser will be working like new.
If the information here doesn't resolve the problem with your hand soap dispenser, I’ve included information on how to contact Lysol to see about coupons for a free replacement dispenser or other products.
Most Likely Culprit: Dirty Motion Sensor
The leading cause of problems with the Lysol No-Touch Soap Dispenser is a buildup of soap on the motion sensor. When affected, the soap dispenser's red light will blink continuously and soap will not be dispensed. It is easy to fix!
All you need to do is clean the dispenser, and the slideshow below shows how easy it is to do. Click on the image below, use the arrow buttons to go forward or back in the slideshow, and be sure to read the text below each photo.
Simple Maintenance to Avoid the Red Blinking Light Problem
When you use the dispenser, get in the habit of holding your hands closer to the base of the dispenser, near the red part, to dispense soap. This will help avoid clogging. If you habitually use the system with your hand immediately under the dispenser arm, you are more likely to accidentally get soap on the sensor.
Proper maintenance of this dispenser should be performed at least once a month. Simply turn it off and wipe off the underside of the dispenser arm as indicated above. At this time, check the batteries if you have a battery tester, and ensure that the refill is snapped firmly in place.
Dispenser Is On but No Red Light
If there is no red light after turning on the dispenser, the most likely problem is dead or incorrectly installed batteries. Check your batteries to ensure that they are the correct size, 1.5 V AA, and that the batteries are installed according to the picture below. The Dettol No-Touch Hand Wash System sold in Europe may have a different battery configuration.
If you have correctly installed fully-charged batteries, there may be some other defect. If you are handy, it is not difficult to open the dispenser to inspect the wiring. Otherwise, you should probably consider buying a new soap dispenser.
Red Light Blinks Occasionally
If the red light blinks occasionally but the dispenser still works, the soap dispenser may not work properly with the type of battery used. Rechargeable batteries discharge differently than alkaline batteries and can fool the dispenser's battery level sensor. When this happens, the red light will blink occasionally but the device will continue to work until the batteries are drained. The blinking is an annoyance but for most people, it is worth avoiding the waste involved in using normal batteries.
Red Light Remains On Until Unit Is Turned Off
If the red light remains on until the soap dispenser is turned off, the motor is over-working itself. In this condition, the unit may dispense either more or less soap than normal, and may it dispense several times before locking up. The most likely cause of the problem (assuming you have always used genuine Lysol Healthy Touch refills) is a failure of the motor or the delicate plastic gears.
If you are using your own soap and experience this issue, choose a less concentrated soap or add water until the motor no longer seizes. Otherwise, if you have only used genuine Lysol Healthy Touch Soap and still experience this issue, you can probably get a replacement dispenser or coupons toward one.
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Be sure to try the advice in this article before calling for warranty service. You'll save time, and the solution may be as simple as some quick clean-up.
Warranty and Support
Reckitt Benckiser, makers of the Lysol No-Touch Automatic Soap Dispenser, offer excellent warranty support for the device. The warranty will not cover any damage due to refilling the dispenser with your own soap.
Owners of units that malfunctioned due to bad wiring or other unresolvable defects have received coupons for a free Lysol No-Touch soap dispenser. The friendly support representatives will walk you through some quick troubleshooting to try to resolve the issue and make sure that it is indeed a manufacturer defect.
If you have any problems that are not covered here, please address your concerns to Lysol so that they can improve the product and troubleshoot or replace your soap dispenser. Customers in Europe can get support from Dettol.
Lysol No-Touch Free Replacement Coupon Details
Thanks to a report from a reader whose soap dispenser had a mechanical defect, we now have some insight into warranty fulfillment for the Lysol No-Touch. She received five coupons for $3 off any Reckitt Benckiser products. Unlike traditional coupons, these clearly state:
$3.00 Coupon on any Reckitt Benckiser product.
Multiple coupons may be credited toward the purchase price of one or more Reckitt Benckiser Products.
Even if you do not want to replace your broken Lysol No-Touch soap dispenser, you can use the $3-off refund coupons on any combination of RB products, which include the following leading brands: Air Wick, Clearasil, Finish, Lysol, Resolve, Veet, and Woolite, among others.