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An Honest Review of the Samsung High-Efficiency Front-Loading Washer With Steam

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Alyssa loves trying out new products and services and sharing her honest opinions with the world. She is a budget-conscious wife and mom.


Nothing makes you feel like a full-fledged adult more than the necessity of buying a major household appliance. I don't know what it is about being in my 30s, but I get excited about these otherwise mundane life events. There's a child-like giddiness looking at the available options and a major sense of accomplishment when all is said and done.

While these major purchases can be exciting, they also have a tendency of being incredibly stressful. Appliances are not cheap, and having to cover the cost upfront, sometimes scrambling to crunch numbers and make money stretch, can be daunting. Add to that the variety of options and stores, it's enough to make your eyes cross and your head spin.

This was where I found myself a few months ago. The washer I had been using for the past five or six years started making a suspicious noise. Now, I had purposely chosen a basic, top-loading washer with the thought that it would last a long time. If there was nothing fancy or super high-tech, surely it would work better and last me a couple of decades, right?

Oh, how idealistic I was in my youth. Long story short, the problem was simple: the agitator wasn't spinning and the transmission was going bad. Words cannot appropriately express how disappointed and upset I was. Not only had my initial plan failed, but now my husband and I were faced with having to shell out a lot of money we didn't truly want to spend.

Making the decision to upgrade our washer was easy. We researched top load versus front load washers, and decided a front load would be the best choice for us this time around. They are gentler on clothes and provide a nice cost-savings on energy and water in the long run. After a little online window shopping, we ultimately decided to purchase the Samsung High-Efficiency Front Load Washer with Steam from The Home Depot.

Washer Specs:

  • 4.5 cu. ft.
  • 31.4 in. depth
  • 27 in. width
  • 10 preset cycles
  • 5 temperature levels
  • Energy Star approved
  • VRT Plus technology for quiet washing
  • Stackable

The Home Depot

This is a review on the washer, but I want to start by giving credit to The Home Depot because we had a wonderful experience. At the time we purchased the washer, The Home Depot had the best price and the best extras. We upgraded to the stainless steel washer hoses and also chose the five-year protection plan.

Among the many benefits of the protection plan as well as peace of mind, the 30% reimbursement of the plan price if no claim is filed during the term was a big selling point. They offer an option to take the old appliance for $25, but we decided to keep ours in the garage. Delivery was free and we were able to set up a convenient time, one week after our purchase date.

Communication was amazing. I received an email outlining important preparation steps and an email and text the day before delivery, confirming the date and time as well as a tracking link. The morning of delivery was quick and efficient. The guys showed up right on time.

They had the washer unloaded off the truck, set up, and running in less than 20 minutes. Their professionalism and efficiency was top-notch! If you're looking to make any major purchases and have them delivered, I highly recommend The Home Depot.

About The Washer

The washer is sleek and modern. There were three colors to choose from, Champagne, Platinum, and White. We opted for white because it was $100 cheaper and no one but us would see it anyway. The control panel is easy to use. There are ten cycles, five of which have steam capabilities.

Each cycle has a factory setting, but you can easily customize the water temperature, the number of rinses and spins, and adjust the soil level of your clothes and linens. My favorite feature is the cycle completion alarm. Once the washer is done, it plays a little tune, a fun, upbeat melody. This can be turned off if desired.

After 40 washes, the washer will automatically display the self-clean icon letting you know it's time to run that cycle. The self-clean cycle takes 3 hours and 52 minutes to complete using hot water.

There are three compartments in the detergent drawer: main-wash, softener, and bleach. This is a High-Efficiency washer, so only HE detergents should be used. I use Tide Pods that I put directly into the drum with my laundry. I've had great success using the pods. I've only used the compartments to add liquid bleach for the self-clean cycle.

There are three other special features to note. The first is Delay End, this allows you to set up the washer to run at a later time. You can delay your laundry load up to 24 hours in advance. The second feature is the Child Lock. This locks the washer door so that children can't open it and climb in.

Lastly, Smart Care. Download the free Samsung Smart Washer app on your phone to help diagnose any technical issues that may arise with the washer. This gives detailed information about the problem along with applicable solutions.

My Experience

Once the washer was up and running, I immediately wanted to test it out. I started with a load of blankets as I read through the user manual. It's recommended to use a laundry net for brassieres and small, lighter clothing. This helps prevent damage to clothing and the washer itself. I purchased a mesh laundry bag from Walmart for less than $5 and it has worked perfectly!

The washer is awesome! It does exactly what it promises. Our clothes and linens are clean and feel softer. This washer is more efficient at wringing out the water, which has drastically cut drying time. As I mentioned above, I use Tide Pods and I haven't had any issues with them not dissolving all the way.

That isn't something I could say about my previous washer. I do a lot of laundry, and my husband and I have made it a habit to perform regular maintenance. I run the self-clean cycle on the first of every month and he cleans out the pump filter every two weeks.

We love the washer, but we have one regret. We should have gotten the pedestal. It's not too bad to remove the laundry from the washer, but it would've made it easier to clean the pump filter. This will be our next purchase.

Final Thoughts

If you're looking for a washer, this one is a great investment. It's easy to use, does a wonderful job cleaning clothes and linens, and offers a variety of features. I highly recommend getting the pedestal.

This content reflects the personal opinions of the author. It is accurate and true to the best of the author’s knowledge and should not be substituted for impartial fact or advice in legal, political, or personal matters.

© 2021 Alyssa


Alyssa (author) from Ohio on May 24, 2021:

Thank you Brenda! Yes, the tune is so cute. I agree, no need for a new one if the old one works well.

I hope you are enjoying the sunshine and warmer weather. Have a lovely week!

BRENDA ARLEDGE from Washington Court House on May 23, 2021:


Glad you got this new washer. I love that little song it sings when it's done.

My boyfriend has one..don't think it's Samsung but it works the same.

I have the older top loading ones...but if it ain't broke I'm not fixing it.

His only uses "he laundry detergent " so we make sure the bottle says he.

You'll enjoy this one.

Great article

Alyssa (author) from Ohio on May 23, 2021:

That's a hard lesson, but certainly a valuable one. I completely understand about the extras.. often it gets to an unnecessary amount. As for me, I didn't set out with the intention to get a fancy washer, but that's how it ended up, haha!

Kyler J Falk from California on May 22, 2021:

The last time I bought a washer and dryer was in Topeka, Kansas, and the guy I bought it from ended up stealing my money, and then suing me for it! Luckily the judge humiliated him in front of a large crowd of others that day to make up for everything, though I'd never truly wish humiliation upon someone, but it taught me my lesson on buying old machines from shady backwoods sellers. Then again, I really liked the retro look of these machines and wished it went better than it all did....

These newer machines scare me with all their gadgets, doodads, and addons.

Alyssa (author) from Ohio on May 22, 2021:

I agree, Pamela, it definitely can be stressful! I'm glad to hear you had a good experience though. I love Lowe's!

Alyssa (author) from Ohio on May 22, 2021:

Hahahaha, indeed. :) Since my first review on here, I've always titled it that way. Seems to work haha.

Pamela Oglesby from Sunny Florida on May 22, 2021:

I think it is very stressful to buy a major appliance. We bought a new refrigerator not long ago, which was purchased at Lowe's. They were also very nice and helpful, but it was stressful to me.

Your new washer sounds terrific. I hope I don't need one soon, but I will keep this one in mind. Thanks for the terrific review of the washer and your experience, Alyssa.

Bill Holland from Olympia, WA on May 22, 2021:

So, this is an honest review, as opposed to a dishonest one. That's good to know! lol

There is something very satisfying about a new appliance. We have a new washer, dryer, and range, and I love them all. Gone are the hippy days of no conveniences. :)