What to Do If a Dyson Vacuum Cleaner Has Stopped Picking up Dirt

Updated on December 11, 2017

My Dyson Has Stopped Picking up Dirt Properly

All hoovers and vacuums will stop sucking up dirt at some point. With a Dyson, there are a few simple steps that you should follow to make sure it works properly. Ideally, these things should be done regularly, once a month or so, but in reality we tend to do them only when we notice the hair and fluff has remained on the rug.

Before you rush your machine to a repair shop, try cleaning the roller and filters first to see if you can do it yourself and save time and money. You will be surprised how well these simple things can work. Below, you'll find out how.

When It Stops Working, Check the Roller

The first place to look when your Dyson stops picking up dirt is the roller. If the engine is still working properly and suction seems to be fine, then the roller is possibly the culprit.

  1. Make sure you completely unplug your cleaner before you start work, and then turn it upside down. The roller should be clear of hair, cotton and string but in normal use it will get clogged up after a while. If you have pets, family members with long hair or rugs the chances are there will be stuff wrapped tightly around the full length of the roller. As this builds up the vacuum cleaner will not be able to work as well as it should so this needs to be cleaned out thoroughly.
  2. There will be a plate around part of the roller which usually comes off by undoing a couple of screws. With this particular model of Dyson there are three huge screws which undo with just a quarter turn and then the plate comes off. With this removed you get better access to the roller and the brushes. I don't suggest removing the roller completely as it is held in place by a tight rubber belt. This belt sometimes breaks and can be replaced, but if it isn't broken I would leave it as it is because it it can be a bit of a fight to get a new belt in place as they fit so tightly.
  3. Cut the hair and cotton and pull it all out of the roller. It will take several good minutes to clean it completely, but make sure you have it all clear before you put the guard back on to get the best results.

Clean the Roller on Your Vacuum

Click thumbnail to view full-size
My Dyson wasn't picking up because the roller was completely clogged with hairRemove the protective plateCut the hair and cotton strands
My Dyson wasn't picking up because the roller was completely clogged with hair
My Dyson wasn't picking up because the roller was completely clogged with hair
Remove the protective plate
Remove the protective plate
Cut the hair and cotton strands
Cut the hair and cotton strands

Clean the Filters on your Dyson Cleaner

After cleaning up the roller and brushes, the filters should be checked. Most vacuum cleaners will have at least one filter, which needs maintaining as it will get full of dust and stop sucking so well. Some will be filters that just need throwing out and replacing with a new one, but the Dyson range has filters which are reusable but need washing and putting back in place once clean and dry.

My model has two filters. One is underneath the dust barrel/bag and the other one is beside it. They are easy to remove once you know where they are. Take a look at the pictures below so you can locate them and see how they are removed.

Once you have these filters out, wash them in hot water with a little soap. The water usually runs dirty at first, but once the filter is clean, the water should run clear. Makes sure you let the filters dry completely over night before putting them back in place and putting the whole hoover back together.

Removing the Filters on a Dyson

Click thumbnail to view full-size
One filter is underneath the dust bag/containerPress the lip and the top will openPull out the filterThe second filter is to the sidePush the blue level and pull the whole piece upwardsInside are two parts will should be washed separately
One filter is underneath the dust bag/container
One filter is underneath the dust bag/container
Press the lip and the top will open
Press the lip and the top will open
Pull out the filter
Pull out the filter
The second filter is to the side
The second filter is to the side
Push the blue level and pull the whole piece upwards
Push the blue level and pull the whole piece upwards
Inside are two parts will should be washed separately
Inside are two parts will should be washed separately

Dyson maintenance

These simple things should be done once a month so your cleaner doesn't lose its suction power. Doing it more often means it should only take 10 minutes of time. At the very least carry these things out as soon as you notice that your appliance is not being as efficient as usual.

After a few years of use, you should replace the filters to keep the Dyson working efficiently. It is worth purchasing genuine parts, even though they are more expensive, because they fit properly and will last a lot longer. My cleaner was much improved when I replaced mine recently. It is much cheaper than buying a new vacuum cleaner.



Questions & Answers

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      • FlourishAnyway profile image

        FlourishAnyway 

        18 months ago from USA

        Glad you got your working again. You're really handy when it comes to fixing and problem solving. I bought an expensive nice vacuum and the motor blew twice so now I'm back to the cheaper models I can fix myself or easily replace. The Dyson was so terribly loud I decided against brand. Didn't want to scare the cats.

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