Things to Consider Before Using Wayfair

Updated on May 14, 2019

Two years ago we moved to an area with better schools, which inevitably meant more expensive housing. That required us to downsize, which inevitably meant smaller bedrooms for the kids. For months, I was unsure about what to do with their cluttered rooms. Trips to furniture stores didn't help. Because the rooms were small, I decided that under-the-bed storage was a good solution. If the kids could store all of their clothing in drawers underneath their beds, there was no need for a dresser taking up space in their room. I visited multiple furniture stores and either didn't find what I wanted or what I did find gave me sticker shock. I had heard about Wayfair, the online furniture store, but had been reluctant to go that route. Finally, unable to find what I wanted at a price I could afford, I decided to give them a try.

Benefits of Using Wayfair

The great thing about Wayfair is that you'll find more furniture options and more pricing options than you'll find in most furniture stores. I searched "beds with storage" and found multiple options. Many came in more than one color. I settled on two "Allenville Storage Platform Beds" in Espresso and Walnut. I bought a queen and full size bed for $835 including taxes. Shipping was free. I also got one year financing.

Instead of a bedside table, I bought a tall 11.6" by 11.6" shelving unit to put by the beds. Each shelf cost $26. I also bought new desks and chairs. Those came out to $300. We kept the kids' existing bookshelves. I bought new mattresses at Sit n Sleep. For about $2500 we were able to provide both kids with new furniture and now their rooms look tidy and spacious.

That's a big positive when it comes to Wayfair. You are more likely to find what you need at prices you can afford. So here's some of what you can expect if you decide to buy furniture online.

Assembly

Obviously if you buy online, your furniture will come in multiple pieces, which have to be put together by you. Wayfair does offer assembly as well (powered by handy.com). The cost varies by item. If you do decide to put everything together yourself, here is what to expect.

Each bed we bought came in five heavy boxes. Two beds meant a total of ten boxes. UPS delivered the ten boxes over about five days, so we had giant boxes stored inside our doorway and in our downstairs office as we waited for all the pieces to show up. Because the boxes were heavy, I opened them downstairs and made multiple trips upstairs with various parts of whatever I was building.

The furniture for the most part doesn't come with written instructions. The instructions largely consist of pictures showing how each piece goes together. When I built our full bed for example, I started first with the headboard. Before putting anything together, I verified that I had all the required hardware. Each box actually came with spares and lack of hardware was never an issue. I then studied the assembly instructions and connected each part on paper to each item I had laid out on the floor. Once I was confident I understood the instructions I put everything together. It was surprisingly easy. Each bed took about two hours to assemble.

When Things Go Wrong

When I was putting together the beds, everything was problem free until I got to the storage drawers for the Queen bed. The front of the first drawer was defective with misaligned parts, so I couldn't use it. The second drawer would not align to screw the pieces together for reasons I could never figure out. After carefully studying the problem for about ten minutes, I decided to try a workaround, which fortunately did work. So I was able to get one drawer built.

I still had a defective drawer front to deal with. Because I was assembling the drawer in the evening, it was too late to call Wayfair. So, I tried to request a replacement online. I filled in the form and hit submit. It took me to the login screen. I don't know why the submission didn't go through but I decided I would just call the following morning. When I called, an automated message informed me that they were experiencing high call volume, so I expected a long wait. But I immediately got through to someone who was very helpful. I told her what part I needed and she told me they would send it out. However, I called on a Friday. She told me the piece would likely ship on Tuesday. which it did. But I didn't receive it until the following Monday. So I had to wait eleven days to receive the replacement piece. I didn't have to ship back the defective piece.

Thankfully I wasn't in any hurry to put the drawer together. I had one drawer and I had put the kid's old dressers into their closets to use as storage for things they don't use often. So my older child was able to use her dresser, even though it was awkward to access, until I was able to get the second drawer assembled. But if you're buying furniture that you need to put together in a hurry, like if you're building a bed for a guest, you may not be able to get it assembled in time if something does go wrong. Two out of the eight items I ordered were either damaged or defective. And for both it took several days to get replacements. When considering Wayfair, take into account how much time you need for shipping of the original item and add a couple of weeks to that in the event you need a replacement part.

Disposal

Your furniture will come in lots of large boxes, so you'll have lots of boxes to dispose of. It took me weeks to get rid of all the boxes. I cut up enough each week to fill the recycling bin, and leave enough space for other recyclables. Your trash disposal company may offer a bulk pickup of all the boxes if you call them and arrange it in advance.

Wayfair furniture often comes in large boxes that need to be disposed of
Wayfair furniture often comes in large boxes that need to be disposed of

Quality

The furniture I bought looks nice and is sturdy and has remained in excellent shape for over a year. I expect my kids will live at home until they graduate from college. That's twelve years from now for my youngest. Hopefully the furniture will last that long.


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    • profile image

      Deborah Marcengill 

      2 days ago

      I had a new home built. I have purchased so much from Wayfair from lighting to curtains. They offer high end products that are well constructed and look nice. They are my first choice when shopping. I love Wayfair!

    • profile image

      Lisa 

      6 days ago

      Love Wayfair! Ordered a coffee table

      Sturdy good quality extremely happy. Then ordered dining room set and had same result sturdy great quality. Both items my husband put together nothing power tools can’t handle. I will say to be careful of color selection. It does seem to be a little off on some pictures. But other than that excellent all the way around!!

    • profile image

      Michelle-Paulette 

      3 weeks ago

      “Wayfair gives bigots just what they need” . They sell furniture to concentration camps that lock up children and separate them from parents. Shame on you Wayfare! You are not what I or any of us need!

    • profile image

      Kimberly Muniz 

      6 weeks ago

      I absolutely love Wayfair! Free shipping and you receive your order in several days. Customer service is outstanding as well! I have spent thousands of dollars over the years and I am more than satisfied with everything from how fast they send it out to customer service! My favorite on line shopping by far!!!

    • profile image

      Trish 

      7 weeks ago

      I recently ordered a chair and they sent the wrong color. Customer service was great. They are sending out a replacement and will either pick up the other chair or just let us keep it.

    • profile image

      Julie Rudd 

      7 weeks ago

      Bought draperies and when I got them I hated the color is I called to see what I do for a return. He sent me my return label by email and no charge for the return. Printed it , packaged it and took it to FedEx. He said I would get my refund in 3 to 4 days . They would issue it when fedex scanned my pkg. When the did scan it I had my refund in my account the next day. Great job Wayfair

    • Learn Things Web profile imageAUTHOR

      J Jahan 

      8 weeks ago from California

      Judy,

      It might have been better to ask for a replacement. It's possible the wrong item was sent to you. Wayfair was very helpful when I received defective items.

      One big downside of Wayfair is the cost of returns. Since they are huge items, if you aren't happy with a product it's going to be costly to return it. Before anyone makes a purchase, they should check out the return policy: https://www.wayfair.com/help/article/return_policy

    • Learn Things Web profile imageAUTHOR

      J Jahan 

      8 weeks ago from California

      Lime Justice,

      I didn't use their assembly service so I can't comment on it directly. Since these are local companies quality likely varies a lot depending on where you live. Try contacting Wayfair and see if they can help.

    • profile image

      Judy 

      8 weeks ago

      Bought rug from wayfair , the color wasn't as xhown and it was too big. Sent for return instructions and gound out I was being c harged a lg, shipping fee. I'm senior on fixed income and do not have money to waste. I will not be buying from them again. Had already bout several lg. Items from them with out problems.

    • profile image

      Lime Justice 

      8 weeks ago

      I just bought a desk and paid for the “Handy” assembly. They have canceled twice and I’m feeling uncomfortable about the 7:30 pm appt. they rescheduled?

    • profile image

      Vicki 

      2 months ago

      I have had nothing but good luck with all my purchase. The have been delivered on time,no damage or missing parts. The quality is good and the look great.

    • profile image

      Juanita 

      5 months ago

      I don't know I have bought a lot in Wayfair and always have had good customer service since I don't know how to assemble I just pay for them to assemble and they take all the garbage and everything with them so it doesn't fall on me so thank you Wayfair you've been great

    • profile image

      Christine H.. 

      5 months ago

      This article makes me real concern because I just ordered a recliner chair from Wayfair. This is my first time doing this. My recliner is suppose to be delivered tomorrow Friday. After reading all of the comments now I am worried.

    • profile image

      Nana Price 

      9 months ago

      They send you coupons that they will not let you use. Absolutely no customer service help. Will never deal with people like this. Plenty of companies out there that care about their customers.

    • profile image

      Karen Star 

      9 months ago

      I was horrified after I bought from Wayfair. They sold my email address and now I am bombarded with scam emails (some rather dangerous). When you click on where the email originated it shows service@wayfair. I have complained to Wayfair about this but getting no help.

    • RTalloni profile image

      RTalloni 

      22 months ago from the short journey

      Interesting to read of your experience. Careful online shopping can result in tremendous savings but it takes an eye for what is quality. Even then one can't always know they will get what they expect. Shopping with trusted companies that have a record of good customer service is the only way to go.

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