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How to Write Complaint Letters to Landlord About Swimming Pools

If your apartment pool is dirty or unsafe, send a complaint letter to the apartment manager.

If your apartment pool is dirty or unsafe, send a complaint letter to the apartment manager.

Complaint Letters About Your Swimming Pool

One of the biggest perks of apartment living is that you are not responsible for maintenance and repairs. Unfortunately, sometimes landlords will neglect their duties.

This can result in very unhappy tenants. If your landlord or apartment manager has not been doing their job, consider writing a complaint letter.

Parts of a Complaint Letter

A complaint letter:

  • addresses the issue,
  • lets them know of your concern, and
  • shows that you are serious about the matter.

If your apartment pool is not up to par, a complaint letter might see that it is fixed soon. These are a few sample complaint letters to help you write your own letter.

Sample Complaint Letters

Letter About Dirty Pool

Dear Mr. Smith,

My family and I reside in the Southern Green Hills Apartments. We live in Apartment #432. We moved in about nine months ago. Our lease began on August 15th. Overall, we have been pleased with our apartment choice. It is convenient to my job, and we love that it is in a quiet area. We also have been happy with our neighbors and enjoy the friendly atmosphere.

However, we are dissatisfied with the condition of the swimming pool. One of the reasons why we chose the South Green Hills Apartments is because of the swimming pool. My children love to swim, and it provides great exercise and family time. Unfortunately, we have not been able to swim, because the pool is in such bad shape.

The pool is currently filthy and littered with leaves, trash, and dead bugs. This concerns me because I wonder if you have neglected the cleanliness of the pool, additionally if you have been neglecting to test the chlorine levels as well.

In addition, the ladder to the pool on the deep end is broken and unable to be used. This poses a safety concern to me, as it would take longer for someone to exit the pool in an emergency.

I am kindly asking that you please clean up the pool and replace the ladder. If you do this, we would be more likely to renew our lease. We also might consider recommending the apartment to others. I am asking you to do this no later than May 25th.

If you have any questions or comments, please call me at (123)455-5445. I hope to see the pool in better shape soon. Thank you for your prompt attention to this matter!


Tanya Tenant

Beers by the pool can get out of hand.

Beers by the pool can get out of hand.

Letter About Alcoholic Beverages Near Pool

Dear Mr. Kincaid,

My family and I live in the East Village Apartments located at 4304 Windy Meadow Drive. We signed our least in September, about eight months ago. This apartment complex has been the perfect fit for our family. It is a close drive to my husband's job and very convenient to the library. Out of all the apartments we looked at, we were most pleased with this one because of the size and crown molding.

However, we have not been thrilled lately with the pool area. While it has been a great place for family time in the past, lately, we have had to avoid it. The reason is that there is a group of young adults who will gather near the pool and drink beer. They become very loud and disrespectful. It is not appropriate behavior for my children to be around.

I am kindly asking that you enforce a "no alcohol" policy around the pool. This can also be a safety issue. If the environment improves, we will be more likely to renew our lease.

Please feel free to call me at (717) 342-4323 to discuss this further. Thanks! Have a great day!


Maya McMommy

Dogs should not be allowed in public pools.

Dogs should not be allowed in public pools.

Letter About Dog in Pool

Dear Mrs. Blakenship,

My husband and I reside in the Pecan Ridge Townhome Apartment Complex. We live at 7834 Turkey Drive in Unit 7a. Our phone number is (342)333-1212. We moved into our townhome on January 15th.

Mrs. Blakenship, I am writing to complain about an issue with the community pool. Yesterday, I noticed a family that allowed their small dog to get into the pool and splash around. Although the dog is small, I consider this to be a serious health hazard. I know that this family was violating the rules of the pool.

It is not my intention to be a snitch or tattle-tale. I would like to have a safe and clean pool to enjoy. Please address this matter immediately. Thank you for your prompt attention to this matter.


Lisa Jorgenson

No Luck?

If the issue is still not resolved, consider contacting your local office of the Better Business Bureau. Good Luck!

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.